Terms and Conditions

General Terms and Conditions (GTC)

Scope
Contractual Partner, Conclusion of Contract, Correction Options
Contract Language, Storage of Contract Text
Delivery Conditions
Payment
Right of Withdrawal
Retention of Title
Transport Damage
Warranty and Guarantees
Liability
Dispute Resolution
Final Provisions

1. Scope

The following General Terms and Conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

For entrepreneurs, the following applies: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. Contractual Partner, Conclusion of Contract, Correction Options

The purchase contract is concluded with RIMCLED Licht GmbH.

The presentation of products in the online shop does not constitute a legally binding offer but a non-binding online catalogue. You may place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process.
By clicking the order button, you submit a binding offer for the products contained in the shopping cart. Confirmation of receipt of your order is sent by email immediately after the order is submitted.

We accept your offer within two days by either:

sending a declaration of acceptance in a separate email, or
initiating the payment transaction through our service provider or the selected payment service provider. The time of execution of the payment transaction depends on the selected payment method (see “Payment”).

The relevant alternative for you is whichever of the listed events occurs first.

3. Contract Language, Storage of Contract Text

The following language(s) are available for concluding the contract: German, English

We store the contract text in our systems, which are not accessible to you.

4. Delivery Conditions

4.1 Delivery Area

We deliver within Germany and the GCC-Region.

4.2 Shipping Costs

In addition to the product prices indicated, shipping costs are added for standard shipping. Details on the amount of shipping costs can be found in the respective offers.

4.3 Delivery Options

We ship the products to the delivery address provided during the ordering process.

We deliver exclusively by shipping. Unfortunately, self-collection of the goods is not possible.

We do not deliver to parcel stations.

5. Payment

The following payment method is generally available in our shop:

Advance Payment (Bank Transfer)
If you select advance payment, we will provide our bank details in a separate email and deliver the goods after receipt of payment.

6. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy.
Entrepreneurs are not granted a voluntary right of withdrawal.

7. Retention of Title

The product remains our property until full payment has been made.

For entrepreneurs, the following additionally applies:
We retain ownership of the product until all claims arising from an ongoing business relationship have been fully settled. You may resell the goods subject to retention of title in the ordinary course of business; all claims arising from such resale are assigned to us in advance in the amount of the invoice value—regardless of any combination or mixing of the goods with a new item—and we accept this assignment.
You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations.
We will release the securities to which we are entitled upon your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

8. Transport Damage

For consumers:

If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately.
Failure to make a complaint or contact us has no consequences for your statutory rights, particularly your warranty rights. However, you help us assert our own claims against the carrier or transport insurance.

For entrepreneurs:

The risk of accidental loss or accidental deterioration passes to you as soon as we have delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.

9. Warranty and Guarantees

9.1 Statutory Liability for Defects

Unless expressly agreed otherwise below, the statutory liability for defects applies.

The following limitations and reductions of time periods do not apply to claims arising from damages caused by us, our legal representatives, or agents:

in case of injury to life, body, or health
in case of intentional or grossly negligent breach of duty or fraudulent intent
in case of breach of essential contractual obligations (cardinal obligations), the fulfilment of which is essential for the proper performance of the contract and on which the contractual partner regularly relies
within the scope of a guarantee, if agreed
where the scope of application of the Product Liability Act is opened

Limitations for entrepreneurs:

Only our own specifications and the manufacturer’s product descriptions included in the contract are deemed agreed as the quality of the goods; we assume no liability for public statements by the manufacturer or other advertising claims.
For entrepreneurs, the limitation period for defect claims for newly manufactured goods is one year from the transfer of risk. This does not apply to goods that have been used for a building in accordance with their usual purpose and have caused its defectiveness.

The statutory limitation periods for recourse claims under § 445a BGB remain unaffected.

Notice to merchants:

The inspection and notification obligations under § 377 HGB apply. If you fail to provide the notification specified therein, the goods shall be deemed approved unless the defect was not detectable during inspection. This does not apply if we have fraudulently concealed a defect.

9.2 Guarantees and Customer Service

Information on any additional guarantees and their exact conditions can be found with the respective product and on special information pages in the online shop.

10. Liability

We are always fully liable for claims arising from damages caused by us, our legal representatives, or agents:

in case of injury to life, body, or health
in case of intentional or grossly negligent breach of duty
within the scope of a guarantee, if agreed
where the scope of application of the Product Liability Act is opened

In the event of a breach of essential contractual obligations (cardinal obligations) due to slight negligence by us, our legal representatives, or agents, liability is limited to the foreseeable damage typical for this type of contract.
Otherwise, claims for damages are excluded.

11. Dispute Resolution

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our registered office.